At Chester Water Authority, our mission is simple: Quality. Service. Value. We provide the highest-quality water, the best service, and unequaled value to our customers. Throughout 1998, many of the goals of CWA focused on improving customer service to our growing number of customers. Today CWA provides clean, fresh water to approximately 36,000 residential and business customers in Chester and Delaware Counties. This customer base is expected to continue to expand.

We truly value our customers and strive to improve our service to meet their needs. Today's modern customers differ from our past customers in that they are busier, with more demands placed on their time. Today's customers are often burdened with information, not all of it valuable. We understand that as our customers change, so must we. In 1998, we focused on improving our systems and procedures to better serve our current and future customers.

At CWA, we strive to make receiving clean, fresh water as easy as possible for our customers. We are changing the way we do business by making customer interactions with us more convenient as well as more efficient. 

We have implemented longer customer service hours, improved our telephone system, and developed a new system for remotely reading meters so as not to inconvenience those we serve. We have also developed communications and educational programs specifically designed to give customers the information they want about their water company.

Other programs and changes CWA has implemented appear behind the scenes, yet they continue to focus on improving customer service. Last year, we implemented rehabilitation, maintenance, and upgrade programs to ensure that our water systems will always meet the water needs of the entire customer base. We also worked to better integrate our data systems and improve the efficiency and effectiveness of our entire operation.

Improving customer service is our never-ending goal. We will continue to focus on improving our service as our numbers grow and as new technology becomes available and practical. As we approach a new century, the CWA team is dedicated to maintaining quality, service, and value for our customers.